Cancellation and refund

Cancellation and Refund Policy

Last Updated: October 7, 2025

At stshop66, we aim to provide our customers with the best shopping experience. This policy outlines the terms under which cancellations, returns, and refunds are accepted for purchases made through our website or mobile app.

1. Order Cancellation

  • You may cancel your order within 24 hours of placing it or before it is shipped, whichever is earlier.
  • Once the order is shipped, it cannot be canceled.
  • To request a cancellation, please contact our support team at:
    📧 info@stshop66.com
    đź“ž 9062012666 / 8420066114
  • If your cancellation request is approved, a full refund will be processed to your original payment method within 7–10 working days.

2. Return Policy

  • We accept returns only for defective, damaged, or wrong items delivered.
  • You must notify us within 48 hours of delivery by emailing or calling our support team.
  • Returned products must be:
    • Unused and in their original packaging
    • Accompanied by the original invoice or proof of purchase
  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund/replacement.

3. Refund Process

  • Approved refunds will be initiated to your original payment method (Credit Card, UPI, Wallet, or Net Banking).
  • Refunds typically take 7–10 business days to reflect, depending on your bank or payment provider.
  • If you have not received your refund within this time, please check with your bank or contact us for assistance.

4. Non-Returnable / Non-Refundable Items

Certain items are not eligible for return or refund, including:

  • Items marked as “Final Sale” or “Non-returnable”
  • Personal care, hygiene, or health-related products
  • Digital products, gift cards, or e-vouchers

5. Damaged or Defective Products

If you receive a damaged or defective product:

  • Take clear photos or videos of the product and packaging.
  • Email them to info@stshop66.com within 48 hours of delivery.
  • Upon verification, we will arrange a replacement or issue a refund as per our policy.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Recheck your bank account or payment method.
  2. Contact your bank or card issuer; it may take some time before your refund is officially posted.
  3. If you still have not received your refund after following these steps, please contact us at info@stshop66.com.

7. Contact Us

For any questions or issues related to cancellations, returns, or refunds, please contact:

stshop66
đź“ž Phone: 9062012666 / 8420066114
📧 Email: info@stshop66.com